Privacy policy

This policy explains what personal data Firdouse Heena collects and how it is used.

What we collect

• Order details you enter at checkout: name, email, phone, shipping address and order notes.
• Payment data is collected and processed by Razorpay. We receive a payment reference and status, never your full card number, CVV or UPI PIN.
• Basic technical data (e.g. browser type) via our hosting provider for security and performance.

How we use it

To process and deliver your order, provide support, handle refunds, prevent fraud, and meet legal/accounting obligations. We do not sell your data.

Who we share it with

Only with parties needed to fulfil your order: our payment processor (Razorpay), courier partners, and our website host. Each handles data under their own terms.

Storage & retention

Order records are retained as required by tax law (typically up to 8 years in India), then deleted or anonymised.

Your rights

You can ask us to access, correct or delete your personal data by emailing [FILL IN email]. We will respond within a reasonable time.

Cookies / local storage

We store your shopping cart in your browser's local storage so it survives a refresh. Razorpay may set cookies needed for secure payment. We do not run advertising trackers.

Contact

Data controller: [FILL IN name], [FILL IN address], [FILL IN email].

Last updated: [FILL IN date]